Shipping policy

Buy Basket aims to provide a smooth and reliable delivery experience for customers across India. Please review the following shipping terms before placing an order.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order placement and verification.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time

After dispatch, orders are generally delivered within approximately 5–10 business days, depending on the delivery location, courier service, product availability, and other operational factors.

Delivery timelines are estimates and are not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or on the relevant product page before the order is confirmed.

Any free-shipping offer will be subject to the applicable terms and conditions mentioned at the time of purchase.

4. Cash on Delivery (COD)

Cash on Delivery may be available for eligible products, orders, and delivery locations.

COD orders may be verified before dispatch. We reserve the right to cancel or restrict COD orders in cases of suspected fraud, repeated failed deliveries, incorrect information, or other legitimate reasons.

5. Order Tracking

Where tracking information is available, customers may receive tracking details through the contact information provided during checkout.

Tracking updates are provided by the relevant courier or logistics partner and may take some time to appear after dispatch.

6. Delivery Delays

Delivery may be delayed due to circumstances beyond our reasonable control, including:

  • Courier or logistics delays

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Transportation disruptions

  • Incorrect or incomplete address details

  • Remote or difficult-to-service locations

  • Government restrictions or other unforeseen circumstances

We will make reasonable efforts to assist customers in case of delivery delays.

7. Incorrect Address or Contact Details

Customers are responsible for providing accurate shipping and contact information when placing an order.

Buy Basket will not be responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.

8. Delivery Attempts and Undelivered Orders

Courier partners may make multiple delivery attempts according to their operational policies.

If an order is returned to the sender due to repeated delivery failure, refusal to accept the package, incorrect address, or other customer-related reasons, additional shipping or re-dispatch charges may apply where applicable.

9. Damaged Packages

Customers are advised to inspect the package at the time of delivery. If the package appears seriously damaged or tampered with, customers should document the condition and contact us as soon as possible.

For product damage claims, photographs, videos, or an unboxing video may be requested to help us investigate the issue.

10. Shipping Partners

Order fulfillment, packaging, shipping, and delivery may be handled by third-party fulfillment and logistics partners. Delivery timelines and tracking updates may therefore vary depending on the service provider.

11. Contact Us

For shipping, delivery, tracking, or order-related assistance, please contact:

Email: support@buybasket.co.in

Website: https://buybasket.co.in/

Business / Marketing Agency: D K ENTERPRISE

GSTIN: 24GCCPP2260P1Z9

Business Address:
Near Rajwada Party Plot, First Floor,
Flat No. 103/D, Star Palace,
New Kosad Road, Kosad,
Surat, Gujarat – 394107, India

Buy Basket reserves the right to update this Shipping Policy when necessary. Any updated policy will be published on this website.