Refund policy

Buy Basket aims to provide a smooth and reliable shopping experience. If you receive a damaged, defective, incorrect, or materially different product, you may be eligible for a return or replacement, subject to the conditions below.

1. Return Eligibility

A return or replacement request may be accepted if:

  • The product received is damaged or defective.

  • You received an incorrect product or a different product from what was ordered.

  • The product is materially different from its description or specifications.

  • The product meets the applicable return conditions mentioned on the product page.

Products must generally be unused and returned in their original condition, packaging, tags, accessories, and other included items.

2. Return Request Period

Customers should contact us as soon as possible after receiving the order and within the return period specified on the relevant product page.

Return requests submitted after the applicable period may not be accepted.

3. Proof of Issue

To process a return or replacement request, we may ask customers to provide photographs or videos showing the product and the issue. An unboxing video may also be requested for certain products or damage-related claims.

4. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, perishability, customization, or other product-specific reasons. Product-specific return conditions will apply where mentioned on the product page.

5. Replacement

If the received product is eligible for replacement, we may arrange a replacement subject to product availability. If the same product is unavailable, an alternative resolution or refund may be offered where applicable.

6. Refunds

Once an approved return is received and inspected, the refund will be processed according to the applicable refund terms.

For prepaid orders, approved refunds may generally be issued to the original payment method.

For Cash on Delivery (COD) orders, customers may be required to provide valid bank account or other payment details to process an eligible refund.

Refund processing and bank/payment-provider processing times may vary.

7. Order Cancellation

Cancellation requests should be submitted before the order has been dispatched. Once an order has been dispatched or delivered to the shipping partner, cancellation may not be possible.

8. Return Shipping

If a return is approved due to a damaged, defective, incorrect, or materially different product, the return shipping arrangement will be communicated to the customer based on the circumstances of the case.

9. Conditions for Rejection

A return or refund request may be rejected if:

  • The product has been used, damaged, altered, or mishandled by the customer.

  • The product is missing original packaging, tags, accessories, or parts.

  • The issue is caused by normal wear and tear or improper use.

  • The return request is submitted after the applicable return period.

  • The product is specifically marked as non-returnable.

10. How to Contact Us

For return, replacement, cancellation, or refund-related assistance, please contact:

Email: support@buybasket.co.in

Please include your order number, registered mobile number, details of the issue, and photographs/videos where applicable so that we can assist you more efficiently.

Business / Marketing Agency: D K ENTERPRISE
GSTIN: 24GCCPP2260P1Z9
Website: https://buybasket.co.in/
Business Address: Near Rajwada Party Plot, First Floor, Flat No. 103/D, Star Palace, New Kosad Road, Kosad, Surat, Gujarat – 394107, India

Buy Basket reserves the right to review each return and refund request and determine eligibility based on the product condition, applicable policy, and circumstances of the request.